Custom A1 Prada Floating Frame

Standard Shipping via E-kart, Amazon & Delhivery

Please note all the timings mentioned below are approximate and based on averages. Actual time can differ depending on location, courier partner availability and their operation's timings

PRINT & PACK

We print and pack your orders on demand within 2 – 3 business days.

TRANSIT

Our shipping partners take 1 to 8 days to deliver the orders based on the location of the customer.

TOTAL SHIPPING TIME

Total Shipping Time = Print & Pack + Transit Time

The total turnaround time for your orders would range from 3 to 12 days

Shipping Partners

A lot of care & effort goes into preparing your art and getting it delivered to you safely and securely. Please Note that each item is made to order, which means we start working on your item after you place your order. Due to this reason we offer replacement / refunds only on special cases (Please read below for more)

Cancellation:
If you wish to cancel your order, please do so within 2 hours of placing your order. After 2 hours, we will go ahead and start processing your order and any cancellation will levy 35% cancellation fees. 

Replacement / Refund:

The Mortal Soul’s primary goal is to provide a pleasant shopping experience to our users and customers. The Mortal Soul offers a replacement first guarantee if the product received is;

1. Damaged or defective
2. Lost in-transit
3. Wrong product (Not what you ordered)

Please get in touch with us at

1. Email : support@themortalsoul.com
2. Whatsapp : 7494971431

within 48 hours of order being marked as delivered, if you would like to have it replaced and we will be happy to help.

Note : For any claims, we require an opening video of the parcel(with the top wrap). This policy helps to ensure that any issues or damages with the product can be thoroughly investigated and resolved in timely manner. We understand that providing an opening video may seem cumbersome, but it allow us to provide you with best possible service and ensure that you receive the full value of your purchase

If you receive a damaged / defective order in the replacement order as well, then you will be eligible for Refund.

Important Note: Please confirm the size before ordering as we do not provide size exchanges. For more details read our complete policy at the link below
Return Policy