Shipping policy
📦 Shipping Policy – The Mortal Soul
🚚 Is Shipping Free?
Yes! Shipping is free across India on all items – no minimum order value required.
📦 Why is My Order Shipped in Different Packages?
Your order might arrive in multiple shipments due to the following reasons:
- Items are shipped from different warehouses depending on availability.
- If an item is on backorder, we may ship the rest of your order separately to avoid delays.
We aim to deliver each item as quickly as possible.
⏱️ When Will I Receive My Order?
Orders are dispatched directly from our domestic warehouses.
📄 Print & Pack (2–3 Business Days)
We print and pack your order on demand within 2–3 business days.
🚚 In Transit (2–7 Working Days)
Delivery time depends on your location.
📦 Total Delivery Time: 5–10 Working Days
Note:
- Delivery time is calculated from the shipping date, not the order date.
- Delays may occur due to invalid addresses, remote locations, weather conditions, or strikes.
- Please raise a ticket within 6 months of shipping if the package hasn’t arrived. Our support team responds within 24 hours. Late claims may not be accepted.
🏠 What If I Entered the Wrong Address?
- Change of address after shipping is not possible.
- If the order is returned due to an invalid or incomplete address, you will need to pay the full reshipping cost to receive it again.
📭 What If My Order Gets Lost or Stuck in Transit?
If your order is lost or stuck in transit, we’ll do our best to resolve it:
- We may resend the package with quicker shipping and tracking, or
- Issue a full refund (at The Mortal Soul's discretion).
Please refer to our Refund & Return Policy for details.
📦❓ What If My Order Is Marked 'Delivered' But I Didn’t Receive It?
- We’ll request Proof of Delivery from the courier.
- If they cannot provide it, we will either:
- Resend your order, or
- Refund the full amount
Resolution is subject to The Mortal Soul’s discretion.