Custom Gaming Mouse Pad (Image of your choice)

Is Shipping Free?

Yes! Shipping is free across India on all items – no minimum order value required.

When Will I Receive My Order?

Orders are dispatched directly from our domestic warehouses.

1. Processing Time : 2-3 Working Days
2. Shipping Time : 2-7 Working Days for most pincodes. Remote Pincodes can take more time.
3. Total Delivery Time : 4-10 Days approximately.

Note:

• Delays may occur due to invalid addresses, remote locations, weather conditions, strikes or other conditions not in our control.
• We use 3rd party courier services and all courier operations are handled by them.

Cleaning

• Clean the mouse pad with warm water and mild soap — it will continue to look brand new for years to come.
• Gently wipe the surface with a soft cloth or sponge; avoid scrubbing aggressively to protect the print.
• Do not use bleach, harsh detergents, or chemical cleaners as they can damage the lycra surface and fade the print.
• After cleaning, lay it flat and allow it to air dry completely before use — do not wring or tumble dry.

Washing

• Hand wash only in lukewarm water.
• Do not machine wash or put in the dryer, as heat and agitation can warp the rubber base and loosen the printed layer.
• Do not iron the surface.

Things to Avoid

• Avoid placing sharp objects or cutting directly on the mat.
• Do not expose to prolonged moisture or leave wet — this can degrade the rubber base.
• The mat uses advanced printing technology to ensure colors stay bold and vibrant — avoid abrasive contact that could scratch the print.

Elevate your workspace and your game with the ultimate mouse pad.

Discover our premium line of mouse pads designed for performance, style and durability. Whether you’re working, gaming or simply expressing yourself, we have you covered.

Why you’ll love it:

• Stitched edges give your pad long-lasting durability. No fraying, curling or separation at the seams, even with heavy daily use.

• A rubber back keeps your pad firmly anchored to your desk so your mouse glides smoothly without unwanted movement.

• At 3 mm thickness, you get just the right amount of cushioning; comfortable under your wrist, yet stable for precise motion.

• The surface is premium Lycra fabric ultra-smooth, responsive and optimized so you get excellent tracking and control whether you’re in work mode or competitive mode. (Lycra cloth has been shown to provide a smooth surface ideal for accurate mouse movement.) 

Built for every kind of user:

• Use it as a gaming mouse pad to gain that competitive edge: fast, responsive surface, stable base, no distractions from slipping or edging issues.

• Turn it into a truly personal piece with our custom mouse pads option: upload your own artwork, logo, photo or design and we’ll print it beautifully onto your pad, creating striking mouse pads with designs that reflect your personality, team, brand or aesthetic.

• It fits equally well in the office, at home or on the go, fully functional yet stylish enough to become part of your desk décor.

Design freedom, meets serious build quality:
Because we know you want both performance and personality, we offer a range of print-capable surfaces so you can create mouse pads with your own unique visuals from subtle textures and minimalist graphics to full-color photo prints. And while others compromise on build, we stay serious: rubber non-slip base + stitched edge + Lycra top + optimal thickness = a pad you’ll use day after day without compromise.

At The Mortal Soul, we strive to offer a smooth, fair, and satisfying shopping experience. Please read our policy carefully to understand the terms under which replacements, cancellations, and refunds are handled.

Replacements

We follow a Replacement-First Policy. This means:

• If your item is eligible for replacement, we will first send a free replacement.
• If the replacement item is also damaged or defective, you may choose between a second replacement or a full refund (for prepaid orders only).

Replacements are offered under the following conditions only:

• Product received is damaged or defective
• Product is lost in transit
• You received the wrong item

To be eligible for a replacement:

• Contact us within 48 hours of the order being marked as delivered.
• Share an unboxing video clearly showing the unopened parcel with outer packaging intact.

📧 Email: support@themortalsoul.com
📱 WhatsApp: 7494971431

⚠️ Replacements will not be processed without the opening video. This helps us verify claims and ensures fair resolution.

Important Notes on Replacements

• Color Variations: Slight differences in product or print color due to screen settings do not qualify for return or replacement.
• Customer Error: Products disliked or ordered incorrectly are not eligible for return or replacement.
• Inspection Process: In case of disputes, items may need to be returned. A decision will be made post-inspection.
• Custom Products: Non-returnable/non-replaceable unless defective. Print quality depends on uploaded image resolution.
• COD Orders: Not eligible for refunds. Verified manufacturing defects qualify for free replacement.

Returns & Size Exchanges Not Available

We do not accept returns or size exchanges under any circumstances, because:

• Products are often fragile and can be damaged during return transit.
• Most items are made-to-order and created specifically for you.

Please ensure all details, including sizes and customizations, are reviewed carefully before placing your order.

Refunds

Refunds are applicable only to prepaid orders and only after a replacement attempt, if the replacement item is also found to be damaged or defective.

If eligible, the refund will be processed to your original payment method within 7 business days.

Note: Items on sale or promotion are not refundable.

If you haven’t received your refund yet:

• Check your bank account.
• Contact your credit card provider or bank.
• If unresolved, email us at support@themortalsoul.com.

Cancellations

• Free cancellation upto 2 hours of order placing.
• Orders cancelled after processing/shipping will incur a 35% cancellation fee.
• Orders cannot be cancelled once they’ve been processed or shipped.

Shipping & Delivery Terms

• For incorrect/incomplete addresses, a correction fee of ₹150 + GST applies after dispatch.
• If returned due to address issues or delivery refusal, full forward shipping charges apply for redelivery.
• Refusing delivery or rescheduling more than twice will result in the order being returned. Forward shipping fees will be charged for reshipment.

Special Offer Items

Items purchased during sales or promotions are not eligible for return or replacement.

OTP-Based Delivery

We use an OTP-based delivery system. If the OTP is shared before receiving the parcel, we cannot offer any refund or replacement. In such cases, customers must raise a complaint with the courier company and their local authorities.

Partial COD Payments

Any advance paid for Partial COD is non-refundable as it covers courier handling and logistics costs.

If you have any questions or need assistance, please contact us:
📧 support@themortalsoul.com
📱 7494971431