Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@themortalsoul.com
Shopping
Where can I place an order from?
Currently we are operational in
India only.
Where is your company located?
We have an office in the beautiful country: India. We are a GST registered company and our GST number is 06AWVPD5275B1ZH
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders. Please check spam/promotion folder of your email if it's not in your main folder. We send all our confirmations on WhatsApp as well.
Please contact us if you don't receive one within 24 hours.
Payment
What Payment Methods Are Accepted?
We accept nearly all forms of payment including cards, UPI, netbanking and COD.
We have integrations with PayU, RazorPay, PayTm, PhonePe, Stripe and Paypal
Is Checkout on this site safe and secure?
You can be absolutely sure that all purchases here are safe and secure. All our payment partners are very famous in India and provide highest level of security in transactions.
Returns
How do I return an item?
Please contact us on support@themortalsoul.com in case of returns.
Do I have to pay anything to return my items?
No, returns are completely free. (Check our Returns Policy for detailed description and when you are eligible for returns)
Shipping
How many days it takes for shipping?
PRINT & PACK:
In Corona times, We print and pack your orders on demand within 5 – 6 business days.
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TRANSIT
Our shipping partners take 2 to 4 days to deliver the orders based on the location of the customer.
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TOTAL SHIPPING TIME
(In Corona) The total turnaround time for your orders would range from 7 to 10 days
* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
* Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.
Is shipping really FREE?
Yes, shipping is free on all items. However we charge a minimal cash handling fee on Cash on Delivery orders. (Not for prepaid orders)